Privacy Policy

Last updated: October 14, 2026

1. Who we are

Batch Studios Inc. ("Batch", "we", "us", or "our") is a Delaware corporation with its principal address at 80 Nassau Street, Suite 502, New York, NY 10038. We provide automated post-production services for film and video, including Batch Roto (rotoscoping), Batch Depth, and Batch Upres (upscaling), which you can use through the Batch Portal desktop application, the Batch API, Batch for ComfyUI, and Batch Manager.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our products. It applies to all users of batch.film, the Batch Portal application, the Batch API, Batch for ComfyUI, and Batch Manager, and to people who join our mailing list or contact us. For enterprise and studio engagements, a signed data-processing agreement or order form may provide additional or controlling terms. For production media submitted by business clients, Batch acts as a service provider and data processor and processes that content solely on the client's documented instructions. A data-processing agreement, including Standard Contractual Clauses where applicable, is available on request to privacy@batch.film.

Questions: privacy@batch.film.

2. Information we collect

2.1 Account information

When you create a Batch account, we collect your name, email address, organization name, and authentication credentials, managed through an industry-standard authentication provider, with multi-factor authentication available on your account. We also record whether you have verified your email address and turned on two-factor authentication, because the Free plan requires both.

2.2 Production media

When you submit film or video footage for processing, we collect the footage files, the technical metadata embedded in the source media (such as timecode, codec, resolution, color space, camera make and model, lens, and embedded XMP, iXML, BWF, or ASC-CDL data), and the rendered output (such as mattes, alpha channels, depth maps, upscaled video, and keyframes). We also collect the settings you choose for each job, including any text prompts you use to select subjects. Files you upload can carry other metadata stored inside them, such as location data recorded by a phone or camera, or, for videos saved by ComfyUI, the workflow and prompt that made them. If you do not want to send that metadata, remove it from the file before you upload it.

2.3 Usage information

When you use the Batch Portal application, the Batch API, or Batch for ComfyUI, we collect operational logs including IP address, browser and operating-system fingerprint, request timestamps, error events, and feature-usage telemetry. This is used for service operation and debugging, not for tracking you across other services.

2.4 Billing information

If you buy a plan or credits, our payment processor, Stripe, collects your payment details and billing address. We do not receive or store your full card number. We keep records of your plan, purchases, amounts paid, credits, and invoices, and the Stripe identifiers that link them, and we use the billing address and tax details held by Stripe to calculate sales tax and manage billing.

2.5 API Keys and API usage

When a workspace administrator creates an API Key, we store the key's name, a short prefix that identifies it, its permissions (scopes), its limits, who created it, when it was created, when it expires (if an expiry is set), and when it was last used. We never store the full key: we keep a one-way hash of it, and the full key is shown once, when it is created. For each request to the Batch API, we log the key prefix, the workspace, the type of request (the route, not the full address), the outcome and status code, the response time and size, and salted one-way hashes of the IP address and user agent instead of the raw values. We also count each key's daily requests, jobs, and estimated credits to apply its limits.

2.6 Batch for ComfyUI and Batch Manager

Batch for ComfyUI runs on your computer. When you run a job, it sends Batch the video you chose (the original file, or a trimmed or converted copy) with its audio and the metadata stored inside it, together with the job's settings and the video's basic properties (file name, length, size, resolution, frame rate, and codec). It sends nothing else and has no analytics. It stores your API Key in your operating system's credential store (macOS Keychain, Windows Credential Manager, or a Linux Secret Service provider), or reads it from an environment variable you set, and never writes it into a workflow or its logs. Job results, and the records it uses to resume interrupted jobs, are saved on the computer running ComfyUI.

Batch Manager runs inside DaVinci Resolve Studio on your computer. It reads Batch delivery files and your Resolve project to match each matte to its clip, and it checks deliveries locally. It does not upload your footage, mattes, or project data to Batch.

2.7 Website, analytics, and mailing list

Website analytics. batch.film uses Batch's own analytics, which do not use cookies. When you visit, your browser keeps a random session identifier in its session storage, which is cleared when you close the tab, and sends us the page you viewed, the campaign tags in the link you followed (UTM parameters), the domain of the site that referred you, whether you are using a phone or a desktop computer, and actions such as clicking a download button. Our analytics record the country your visit came from but do not store your IP address. We use this to understand which pages and campaigns lead people to download Batch Portal, not to track you across other sites.

Mailing list. If you give us your email address on our website (for example, in the download window or the newsletter sign-up), we add it to our mailing list with a note of where you signed up, and send you Batch news, product updates, and download links. Every marketing email includes an unsubscribe link, and you can also unsubscribe by emailing privacy@batch.film. We do not sell or rent our mailing list.

Contact forms and email. If you contact us by email or through a form on our website, we keep what you send so we can respond and follow up.

Embedded videos and code libraries. Some pages embed videos hosted by Vimeo, and our pages load code libraries from content delivery networks. When those pages load, your browser connects to those providers, which receive your IP address and browser information and may set their own cookies under their own privacy policies.

Service providers for our website, mailing list, and payments. These providers process personal information on our behalf:

• Webflow hosts batch.film.
• Cloudflare runs our website analytics, sign-up forms, and Batch Portal download links, and stores our website analytics data.
• Mailchimp (Intuit Inc.) hosts our mailing list and sends our marketing emails.
• Vimeo hosts videos embedded on our website.
• Stripe processes payments and calculates sales tax.

Providers that host and process production media are listed in our sub-processor list, which is available on request.

3. How we use information

• Service operation. Process the footage you submit and deliver outputs to you through the Batch Portal, the Batch API, or Batch for ComfyUI.
• Account administration. Authenticate you, enforce permissions, manage billing, and respond to support requests.
• Billing and tax. Process payments, calculate and remit sales tax, and keep accounting records.
• Security and abuse prevention. Protect accounts and API Keys, apply rate and credit limits, and prevent abuse of the Services, including abuse of the Free plan, such as one person creating several accounts to collect more than one Free allowance.
• Communications. Send service and account messages, such as notices of changes to our terms, billing notices, and security alerts, and, if you joined our mailing list, marketing emails you can unsubscribe from at any time.
• Website measurement. Understand which pages and campaigns lead people to download Batch Portal.
• Service improvement. Use aggregated, anonymized telemetry to identify reliability or performance issues.
• Legal compliance. Comply with applicable law, respond to lawful requests from authorities, and enforce our Terms of Service.

We do not use your production media to train, fine-tune, or improve machine-learning models unless you have expressly agreed otherwise in a signed training agreement.

4. AI processing and training data

The Batch pipeline uses machine-learning models to produce mattes, depth maps, upscaled video, and related outputs. Batch Roto and Batch Depth are non-generative: they output segmentation mattes and depth maps and do not synthesize, generate, or alter picture content. Batch Upres creates a higher-resolution version of the footage you submit. To do this, it estimates fine image detail that was not in the original, so its output is a modified copy of your picture. By default:

• All processing, including jobs submitted through the Batch API and Batch for ComfyUI, happens on Batch-controlled, access-restricted infrastructure located in the United States.
• We do not use your content to train, fine-tune, or improve any model unless you have expressly agreed otherwise in a signed training agreement.
• We do not send your content to any third-party artificial-intelligence provider.
• Only aggregated, fully anonymized operational metrics, which contain no production content, may be used to improve service reliability.

Subject detection and biometrics. The Batch pipeline detects and tracks visual subjects within a shot or sequence to assign mattes and organize the work. This is used to distinguish subjects for production processing, not to perform facial recognition, determine real-world identity, or create biometric profiles. Batch does not intentionally extract, store, or process personally identifiable information as structured personal data, although client footage may incidentally contain identifiable individuals. Any such footage is protected with the same safeguards as other client media, including encryption in transit and at rest, scoped access, audit logging, retention limits, and automatic deletion.

5. Information sharing and disclosure

We do not sell, rent, or trade your personal information, and we do not share your production content with any third party except as necessary to provide the Services to you.

We share information only in these limited cases:

• Sub-processors. A limited set of vetted service providers (for example, infrastructure hosting, compute, content delivery, payment processing, and email) support delivery of the Services. Each is bound by written data-protection obligations at least as protective as this Policy and is not permitted to use your content for its own purposes. The providers we use for our website, mailing list, and payments are named in Section 2.7. Our current sub-processor list is available on request and may be identified in a signed agreement.
• Legal requirements. When required by law, valid legal process, or to protect the rights, property, or safety of Batch, our users, or the public. Where legally permitted, we will notify the affected client before disclosing their content in response to legal process.
• Business transfers. If Batch is acquired or merged, we will notify you before your information becomes subject to a different privacy policy.

6. Data retention

We retain client media only as long as needed to deliver the Services, and we do not maintain a permanent archive of client footage:

• Input source files. Retained for approximately 14 days, then deleted.
• Output media. Retained for approximately 10 days so you have time to download your deliverables successfully, then deleted.
• Intermediate working copies. Deleted after processing completes.
• No footage backups. Client footage is not written to backup or archival storage. Deletion removes all copies from Batch systems.
• Faster deletion on request. Client footage can be purged more quickly at any time on written request to privacy@batch.film. Written confirmation of deletion is available on request.
• Account information. Retained while your account is active and deleted within 30 days of account closure, except billing and transaction records and other information we must keep by law.
• Billing and transaction records. Kept as long as tax and accounting law requires, which is generally up to seven years after the transaction.
• API Keys. Key records are kept while your account is open. A revoked key's record (never the key itself) is kept for audit.
• Operational logs. Logs that contain no production content, including Batch API request logs, are retained for up to 18 months for security and compliance purposes.
• Website analytics. Retained for up to 18 months.
• Mailing list. Kept until you unsubscribe or ask us to delete it. After you unsubscribe, we may keep your address on a do-not-email list so we do not email you again.

You can request earlier deletion of your data by emailing privacy@batch.film.

7. Security

Batch maintains a content-security program designed to align with the Motion Picture Association (MPA) Content Security Best Practices and the Trusted Partner Network (TPN). Specifically:

• All content is encrypted in transit (TLS 1.2 or higher) and at rest.
• Batch personnel access to systems that process production media requires authenticated identity with multi-factor authentication.
• We follow least-privilege principles, and no individual employee has standing access to client production media.
• Audit logging is enabled by default and covers authentication events, administrative actions, job lifecycle events, and artifact upload and download activity, with details such as actor identity, timestamp, source IP, and request ID.
• API Keys are stored only as one-way hashes, and the full key is shown once, when it is created.
• Client content is processed within the United States and is not transferred outside the United States except as you direct.

We will notify affected clients of a confirmed security incident affecting their content without undue delay, and in any event within 72 hours of confirmation. No security system is perfect. If you suspect your account or data has been compromised, contact security@batch.film immediately.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information, subject to legal-retention obligations.
• Restrict or object to certain processing activities.
• Receive a copy of your data in a portable format.
• Lodge a complaint with a supervisory authority (EU and UK residents: your local Data Protection Authority).

You can unsubscribe from marketing emails at any time using the link in any marketing email.

California residents. Batch does not sell or share personal information as defined by the California Consumer Privacy Act and has not done so in the preceding 12 months.

To exercise any of these rights, email privacy@batch.film. We will respond within 30 days.

9. Children's privacy

Batch services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact privacy@batch.film and we will delete it.

10. International users

Batch services are operated from the United States. By using our services from outside the United States, you consent to the transfer and processing of your information in the United States, where data-protection laws may differ from those of your country. Where required, transfers of personal data from the EEA, United Kingdom, or Switzerland are made under appropriate safeguards, such as Standard Contractual Clauses incorporated into a data-processing agreement, available on request.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to account holders and by updating the "Last updated" date above. Continued use of the services after the effective date constitutes acceptance of the revised Policy. For customers operating under a signed agreement, changes to this Policy do not reduce the protections of that agreement during its committed term.

12. Contact

Batch Studios Inc.
80 Nassau Street, Suite 502, New York, NY 10038, United States

• Email: privacy@batch.film
• Security incidents: security@batch.film